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Hire Controllers: The Unsung Heroes of the Plant and Tool Hire Industry

A hire controller is an essential role within plant and tool hire companies. They are responsible for managing the logistics of equipment rental and ensuring that all aspects of the hiring process run smoothly. This involves managing orders, coordinating deliveries and collections, and ensuring that all equipment is well-maintained and serviced.

Responsibilities of a Hire Controller

A hire controller’s responsibilities may vary depending on the company they work for, but some of the key duties include:

1. Managing Equipment Rental: Hire controllers are responsible for managing all aspects of equipment rental, from the initial inquiry to the final return of the equipment. This involves processing orders, issuing quotes, scheduling deliveries and collections, and ensuring that all equipment is properly maintained and serviced.
2. Customer Service: A hire controller is often the primary point of contact for customers, and they are responsible for providing excellent customer service. They must be able to answer questions, provide advice, and resolve any issues that arise.
3. Equipment Maintenance: Hire controllers are responsible for ensuring that all equipment is well-maintained and serviced. This includes scheduling regular inspections, coordinating repairs, and ensuring that all equipment is safe to use.
4. Logistics: Hire controllers must manage logistics, including coordinating deliveries and collections, managing inventory, and ensuring that all equipment is transported safely and efficiently.
5. Documentation: Hire controllers must keep accurate records of all rental agreements, invoices, and other documentation. This includes ensuring that all paperwork is complete and up-to-date.

Skills and Qualifications of a Hire Controller

To become a hire controller, one should have the following skills and qualifications:

1. Strong Communication Skills: Hire controllers must be able to communicate effectively with customers, suppliers, and other members of the team. This includes being able to listen actively, provide clear information, and negotiate effectively.
2. Attention to Detail: Hire controllers must have excellent attention to detail, as they are responsible for managing a large volume of orders, documentation, and equipment.
3. Organisational Skills: Hire controllers must be highly organised, as they are responsible for managing logistics and ensuring that equipment is delivered and collected on time.
4. Technical Knowledge: Hire controllers should have a good understanding of the equipment they are renting out, including their capabilities and limitations.
5. Customer Service Skills: Hire controllers should have excellent customer service skills, as they are often the primary point of contact for customers.

Conclusion

A hire controller is an essential role within the plant and tool hire industry. They are responsible for managing all aspects of equipment rental, from processing orders to coordinating deliveries and collections. They must have excellent communication, organisational, and customer service skills, as well as a good understanding of the equipment they are renting out. The role of a hire controller is vital in ensuring that plant and tool hire companies provide excellent service to their customers and maintain their equipment to a high standard.