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3.5t Driver/Hire Controller

Job Category: Plant & Tool Hire
Job Type: Full Time
Job Location: Wembley
Salary: £26000 + Overtime x1.5


I am delighted to be partnering with the premier leader in the plant & tool hire industry, who provide hire equipment from their 11 divisions throughout the UK. They are looking to bring on a hire & sales co-ordinator / driver to be based at their Wembley depot. The role will be to provide a prompt and efficient service to customers; to effectively administer all paperwork in relation to hiring out equipment and to maximise revenue from add-on sales.To ensure timeous professional delivery/collection of plant to/from customers and to carry out any workshop duties when required.If you’re looking to become a valued member of a successful company with lots of benefits then this one’s for you! 


  • Deal with all telephone enquiries/orders from customers and provide accurate information on equipment as required
  • Liaise with the Workshop and Drivers to ensure that equipment is available
  • Liaise with Foreman & GM to ensure you have top 50 items readily available at all times
  • Co-ordinate Drivers to ensure equipment is delivered and uplifted from customers on time & to maximum efficiency 
  • Process on hires, off hires, exchanges, purchasing, equipment searches, internal depot transfers, stock control  and customer enquiries on Smart Office with no errors
  • Ensure you fully understand use of PDA’s and liaise with Drivers to ensure maximum use of the system 
  • Process manual paperwork when necessary
  • Operate and maintain a daily diary recording all plant & tool movements 
  • Liaise with other company depots to source equipment not available at your own location
  • Report any customer rate or agreement defaults to your GM, sales admin and Account Manager to ensure rectification
  • Adapt to changes in systems and criteria as and when required and be proactive in looking after company interests and customer business.
  • Actively sell consumables to customers to meet monthly revenue figures
  • Ensure your depot showroom and work area meets the company standards at all times (clean, tidy, well stocked and dust free)
  • Deliver/collect plant to/from customers when required ensuring accurate completion of paperwork (obtaining authorised signatures/noting damages/fuel levels/correct plant numbers)
  • Start machines on site when requested
  • Basic vehicle maintenance/ensuring roadworthiness and safety of vehicle (carry out daily vehicle checks in accordance with company procedures)
  • Check plant against paperwork received from hire desk prior to delivery
  • Safe loading/unloading of all plant and equipment onto/from company vehicles (strapping/chaining/roping)
  • Tag up damaged machines on return to the depot and locate the correct area within the depot yard/workshop.
  • Abide by customer Health & Safety rules when on site
  • Keep workshop and vehicle organised, clean and tidy and assist with general workshop duties as and when required.
  • Carry out any other reasonable duties as deemed necessary by the Foreman or Depot Manager

Key skills

  • Previous experience of working within a high-volume hire desk role is essential
  • Excellent customer service skills with a focus on increasing sales
  • Effective communicator with strong organisational skills and attention to detail
  • Proficient IT skills with working knowledge of MS Office including Outlook and Excel
  • Strong team player with the ability to work to own initiative
  • Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn then training can be provided.
  • Driving licence is essential 
  • Strong attention to detail and accuracy with the ability to work effectively under pressure
  • A customer-focussed approach workload and committed team player

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