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Hire & Sales Co-ordinator

Job Category: Plant & Tool Hire
Job Type: Full Time
Job Location: Watford
Salary: £30000 - £35000


I am delighted to be partnering with the premier leader in the plant & tool hire industry, who provide hire equipment from their 10 divisions throughout the UK. They are looking to bring on a hire & sales co-ordinator to be based at their Watford depot. As the first point of contact, Hire & Sales Coordinators play a pivotal role in driving business’ success, by building strong customer relationships, understanding their hire needs and ensuring they can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress. If you’re looking to become a valued member of a fantastic company with lots of benefits then this one’s for you! 


  • Deal with all telephone enquiries/orders from customers and provide accurate information on equipment as required
  • Liaise with the Workshop and Drivers to ensure that equipment is available
  • Liaise with Foreman & GM to ensure you have top 50 items readily available at all times
  • Co-ordinate Drivers to ensure equipment is delivered and uplifted from customers on time & to maximum efficiency 
  • Process on hires, off hires, exchanges, purchasing, equipment searches, internal depot transfers, stock control  and customer enquiries on Smart Office with no errors
  • Ensure you fully understand use of PDA’s and liaise with Drivers to ensure maximum use of the system 
  • Operate and maintain a daily diary recording all plant & tool movements 
  • Liaise with other company depots to source equipment not available at your own location

Key skills

  • Previous experience of working within a high-volume hire desk role is essential
  • Excellent customer service skills with a focus on increasing sales
  • Effective communicator with strong organisational skills and attention to detail
  • Proficient IT skills with working knowledge of MS Office including Outlook and Excel
  • Strong team player with the ability to work to own initiative
  • Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn then training can be provided.
  • Strong attention to detail and accuracy with the ability to work effectively under pressure
  • A customer-focussed approach workload and committed team player


  • Bi-annual bonus scheme 
  • Competitive salary
  • In-house learning & development
  • Up to 25 days annual leave plus bank holidays
  • The option to buy up to 5 days additional leave
  • Loyalty holidays 
  • Staff social fund
  • Contributory Pension Scheme
  • Life Assurance
  • Employee Welfare Fund (Company-funded social events)
  • Cycle to Work Scheme
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
  • Overtime at an enhanced rate

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