Hire & Sales Co-ordinator

Description 

I am delighted to be partnering with the premier leader in the plant & tool hire industry, who provide hire equipment from their 10 divisions throughout the UK. They are looking to bring on a hire & sales co-ordinator to be based at their Watford depot. As the first point of contact, Hire & Sales Coordinators play a pivotal role in driving business’ success, by building strong customer relationships, understanding their hire needs and ensuring they can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress. If you’re looking to become a valued member of a fantastic company with lots of benefits then this one’s for you! 

Responsibilities

• Deal with all telephone enquiries/orders from customers and provide accurate information on equipment as required
• Liaise with the Workshop and Drivers to ensure that equipment is available
• Liaise with Foreman & GM to ensure you have top 50 items readily available at all times
• Co-ordinate Drivers to ensure equipment is delivered and uplifted from customers on time & to maximum efficiency 
• Process on hires, off hires, exchanges, purchasing, equipment searches, internal depot transfers, stock control  and customer enquiries on Smart Office with no errors
• Ensure you fully understand use of PDA’s and liaise with Drivers to ensure maximum use of the system 
• Operate and maintain a daily diary recording all plant & tool movements 
• Liaise with other company depots to source equipment not available at your own location

Key skills

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn then training can be provided.
• Strong attention to detail and accuracy with the ability to work effectively under pressure
• A customer-focussed approach workload and committed team player

Benefits 

• Bi-annual bonus scheme 
• Competitive salary
• In-house learning & development
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Loyalty holidays 
• Staff social fund
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
• Overtime at an enhanced rate