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Hire Controller

Job Category: Plant & Tool Hire
Job Type: Full Time
Job Location: Aylesford
Salary: £30000 - £33000


A leading plant & tool hire company have partnered with Chantler Recruitment to search for an experienced hire controller to become a part of their well established team. If you’re looking to become a valued member of a successful ambitious company, then this is an opportunity not to be missed!

Daily Duties

  • Responding to customer enquiries regarding plan promptly and accurately
  • Helping grow existing accounts
  • Pro-actively promoting the great service and equipment the company provides 
  • Managing the customers’ expectations 
  • Provide customers with quotations and taking on every enquiry to the full
  • Maintain effective client relationships and developing new ones
  • Maintain and exceed the companies targets and KPI’s
  • Set up customer hire and off hire contracts
  • General Administration tasks as necessary
  • Liaise with all transactional teams regarding invoice queries and customer complaints
  • Identify new customers that enquire into the business
  • Be an active team member and support colleagues in their work
  • General communication
  • Deliver excellent customer service


  • Deliver excellent customer service
  • Ability to learn and adapt
  • Flexible in working arrangements, including working hours to ensure the required level of service is delivered 
  • A confident and determined approach 
  • Excellent communication skills
  • Resilience
  • Ability to work to tight deadlines and under pressure with good time management skills
  • Excellent attention to detail
  • Strong problem solver who applies novel techniques to solve issues; challenges long hold beliefs when necessary
  • Microsoft Excel, PowerPoint and Microsoft Office proficient user
  • Reliable Team player with, who can work collaboratively with multiple stakeholders


  • Minimum of 1 years’ Hire Controller experience
  • Background knowledge within Tool Hire or Construction Equipment
  • Experience with Syrinx is desirable but not essential 

Apply for this position

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