Hire Controller

Description 

A leading plant & tool hire company have partnered with Chantler Recruitment to search for an experienced hire controller to become a part of their well established team. If you’re looking to become a valued member of a successful ambitious company, then this is an opportunity not to be missed!

Daily Duties

• Responding to customer enquiries regarding plan promptly and accurately
• Helping grow existing accounts
• Pro-actively promoting the great service and equipment the company provides 
• Managing the customers’ expectations 
• Provide customers with quotations and taking on every enquiry to the full
• Maintain effective client relationships and developing new ones
• Maintain and exceed the companies targets and KPI’s
• Set up customer hire and off hire contracts
• General Administration tasks as necessary
• Liaise with all transactional teams regarding invoice queries and customer complaints
• Identify new customers that enquire into the business
• Be an active team member and support colleagues in their work
• General communication
• Deliver excellent customer service

Requirements

• Deliver excellent customer service
• Ability to learn and adapt
• Flexible in working arrangements, including working hours to ensure the required level of service is delivered 
• A confident and determined approach 
• Excellent communication skills
• Resilience
• Ability to work to tight deadlines and under pressure with good time management skills
• Excellent attention to detail
• Strong problem solver who applies novel techniques to solve issues; challenges long hold beliefs when necessary
• Microsoft Excel, PowerPoint and Microsoft Office proficient user
• Reliable Team player with, who can work collaboratively with multiple stakeholders

Desirable   

• Minimum of 1 years’ Hire Controller experience
• Background knowledge within Tool Hire or Construction Equipment
• Experience with Syrinx is desirable but not essential