Hire Controllers/Hire Desk Managers

Description 

A leading plant & tool hire company have partnered with Chantler Recruitment to search for an experienced hire controller to become a part of their well established team. If you’re looking to become a valued member of a successful ambitious company, with fantastic career development programmes and lots of benefits, then this is an opportunity not to be missed!

As part of a depot-based office team, you will look after customers and coordinate service delivery, working closely with the workshop, warehouse and driving teams. You will be involved in all the following activities:

• Answering the phone and responding to emails/messages
• Dealing with customers at the trade counter
• Helping, giving advice, solving problems, and building relationships
• Processing orders on the computer system and general administration
• Monitoring stock levels and organising equipment transfers from other depots
• Ordering equipment with suppliers and researching new items
• Organising deliveries and collections into driver schedules/runs

Key skills

• A proven track record within the hire industry
• The enthusiasm to learn about the business and range of equipment
• The ability to multitask, working quickly and accurately under pressure
• A good level of numeracy, literacy and IT skill
• A sense of humour

Benefits 

• Excellent salary, negotiable based on experience.
• Monthly bonus scheme
• Health cash plan
• An enhanced contributory workplace pension scheme
• 28 days’ annual leave, including bank holidays, rising to 33 days after five full years’ service
• Company workwear, including PPE
• Fresh fruit, snacks, and drinks in the depot
• Free equipment loans and staff discount on purchases
• Staff voucher schemes, such as cycle to work and eye tests
• Regular social events including annual summer and Christmas parties
• A turkey at Christmas (or other seasonal gift)